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End of Hunting Season Sale — While Supplies Last
End of Hunting Season Sale — While Supplies Last

Refund policy

Eligibility:

We want you to be completely satisfied with your purchase from Ironclad Sentry. If for any reason you are not fully satisfied, please reach out to us at support@ironcladsentry.com. You may be eligible for a return or exchange within 30 days of the delivery date other than the listed Brand specific return policies shown below.

Return Process:

To initiate a return, contact our customer support team at support@ironcladsentry.com or call us at 1-833-673-6879 to obtain a Return Merchandise Authorization (RMA) number. Please note, returns without an RMA number may not be accepted. For any queries, email us at support@ironcladsentry.com.

Condition of Returned Items:

Items must be returned in their original condition, unused, and with all original packaging intact. For guidance on acceptable return conditions, please email support@ironcladsentry.com. We reserve the right to refuse returns that do not meet these criteria.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. For advice on shipping methods or if you believe your return qualifies for free shipping, contact support@ironcladsentry.com.

Refunds:

Upon receipt and inspection of your return, we will process your refund to the original payment method within 5-7 business days. For any concerns regarding refund processing, please contact support@ironcladsentry.com. Note that shipping fees are non-refundable, and a restocking fee may apply to some returns.

Exchanges:

To exchange an item, please express your preference for a different size, color, or model when obtaining your RMA number. For assistance with exchanges, email us at support@ironcladsentry.com. We aim to fulfill your request based on product availability.

Damaged or Defective Items:

If your item arrives damaged or defective, immediately contact support@ironcladsentry.com to arrange a replacement or refund. Providing photo evidence can expedite the resolution process.

Non-Returnable Items:

Some items, such as clearance or final sale items and customized products, are non-returnable. For a detailed list or if unsure about your item's eligibility, please contact support@ironcladsentry.com.

Order Cancellations:

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped, including partial shipments. Once any part of your order has shipped, you will need to follow our return process by contacting support@ironcladsentry.com.

Warranty Coverage:

Many of our products come with manufacturer warranties. Please refer to our warranty page for more information. We will assist you in resolving any issues covered under the manufacturer's warranty.

Buyer's Remorse:

If you have changed your mind about a purchase, please contact us to discuss your options. Depending on the circumstances, we may be able to offer a return or exchange, subject to our return policy terms and conditions. Contact support@ironcladsentry.com for assistance.

Policy Updates:

We may update our return policy periodically. Customers will be informed of any changes via email. For questions about policy updates, reach out to support@ironcladsentry.com.

Brand Specific Return Policies:

Barska Return Policy:

Returns Accepted:

  • Yes, returns are accepted under the following conditions.

Return Policy Period:

  • You have 30 days from the date of purchase to initiate a return.

Condition for Returns:

  • Items must be in their original condition, including packaging, documentation, warranty cards, manuals, and accessories. Any items returned in a condition that does not meet these criteria may be subject to a reduced refund or may not qualify for a refund.

Return Freight Responsibility:

  • Defective Items: If the item you received is defective, Barska will cover the return shipping costs. Please contact our customer service to initiate the return process for a defective item.
  • Remorse Returns: If you decide to return an item due to buyer's remorse (e.g., change of mind, purchase by mistake), the return shipping cost will be the responsibility of the customer.

Restocking Fee:

  • Remorse returns are subject to a restocking charge of 15% of the gross sales price of the order. This fee will be deducted from your refund to cover the processing and restocking of the item.

Stock Rotation Return:

  • Not Applicable. Stock rotation returns are not accepted under our return policy.

Winchester, Sports Afield, and Remington Return Policy:

Products from Winchester, Remington, and Sports Afield are non-refundable. For more information or guidance on these brands, refer to our Shipping Policy or email support@ironcladsentry.com.

Tuffy Security Products Return Policy:

Returns Authorization:

  • All returns must be pre-arranged with Tuffy Security Products (Tuffy).
  • Tuffy will issue a Return Authorization Number (RMA#) for authorized returns.
  • The Tuffy Return Authorization Number must be clearly marked on the outside of the packaging.

Return Freight Responsibility:

  • Tuffy is not liable for return shipping charges. The customer is responsible for ensuring the return shipment reaches Tuffy.

Restocking Fee:

  • All returns are subject to a minimum 15% restocking fee, except for warranty returns.

Damage Fee:

  • If a product is returned to Tuffy damaged, a 15% damage fee may be assessed in addition to the restocking fee.

Return Limitations:

  • Returns for qualified products are limited to 5% of the previous year's purchases.
  • Custom category products and products requiring special volume manufacturing runs are not returnable.

We encourage our customers to review their orders carefully and contact our customer service team with any questions before making a purchase. For returns, please ensure you have your RMA# and follow the guidelines provided to avoid any delays or issues with processing your return. Our goal is to provide a fair and transparent return process while maintaining the high quality of our products and services.

TacticalWalls Return Policy:

Refunds: Refunds on returned items will be issued once we receive and inspect the product. Please note that shipping costs are not refundable. It may take up to 7 business days for the refund to appear on your statement.

Return Process:

  1. Contact us using our contact form, email us at support@ironcladsentry.com, or call us at 1-833-673-6879 with your order number.

  2. Obtain an RMA (Return Merchandise Authorization) number from our support department.

  3. Write your RMA number clearly on the outside of your package.

  4. Use the original packaging to return the items to prevent damage during transit.

  5. Return shipping charges are the responsibility of the customer, and we are not liable for lost or damaged packages.

  6. Send pre-authorized returns to:

    Tactical Walls Return Dept. 611 Williams Ave Shenandoah, VA 22849

Conditions:

  • All returned items must be in new condition, in their original box, and must include all packing material, instructions, invoice, and accessories.
  • Tactical Walls is not responsible for personal items left in returned merchandise.
  • RMA numbers are valid for 10 days.
  • Tactical Walls is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us.
  • Shipping charges will not be refunded.

Hold Up Displays Return Policy:

Warranty Related Returns

Thank you for purchasing Hold Up Displays products. We are dedicated to creating display items that are versatile, durable, and of the highest quality available. Your display unit is warranted against defects in material and workmanship for its lifetime. For warranty-related returns, please refer to the warranty information page.

Non-Warranty Return for Refund

We are confident that you’ll love your new gun wall or rack, but if on the off chance you’d like to make a return, please follow the steps below.

Note: Non-warranty return shipping cost is at the customer’s expense. This will be credited out of your return amount.

Submit the following information to contact@holdupdisplays.com:

  • Five-digit sales order number
  • Or the following information:
    • Name
    • Address
    • City, State, Zip
    • Phone
    • Email Address
    • Model #
    • Approximate date of purchase
    • Amount paid for the product
    • Location of purchase
    • Reason for return

If approved, you will receive an RA number. Then ship the display fixture, RA number, and the information listed above to the following address:

Hold Up Displays, Inc.
Warranty and Returns Department, RA #_____
21700 Noble Ave.
Ontario, WI 54651

When received, Hold Up Displays will inspect the returned display fixture for damage. There will be a 10-20% restocking fee deducted from the refund if the item is not in new sellable condition. The shipping cost to return your product will also be credited out of the refund amount. When a refund amount is established, the funds may require a few days to process after receipt of item(s).

If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact our customer service department at support@ironcladsentry.com or by phone at 1-833-673-6879. We are committed to ensuring a seamless and satisfactory experience for all our customers.

Customer Support:

For any inquiries, concerns, or need for assistance, our customer support team is here to help. Contact us at support@ironcladsentry.com or call 1-833-673-6879.

Thank you for choosing Ironclad Sentry for your commercial and industrial product needs. Your satisfaction is our priority, and we look forward to serving you again.

Armasight Return Policy:

Online Order Return Policy

Night Vision and Thermal Imaging are complex products, and we're here to help you. If you have any questions about your product, please call us or contact us first. If you have issues with your product, it may be covered under the Armasight Limited Warranty. However, if you have an unopened item and wish to return it, we will be happy to work with you on a return within 30 days of purchase (certain restrictions apply). To obtain an RMA number, please contact us via email at sales@armasight.com or by phone at 888-504-2762. Please note the customer is responsible for all expenses related to return shipping. In the event there was an error on your order, we will provide a prepaid return label to send your item(s) back to our warehouse. 

Exchanges

We do not currently offer exchanges. Once you’ve returned your item, you can order a new item from our online store. 

ATN Return Policy:

American Technologies Network Corporation manufactures and distributes the widest array of night vision equipment in the world. With over 150 models to choose from in I2 night vision, day/night scopes, or state-of-the-art daytime riflescopes, ATN has you covered 24/7. For professionals or novices alike, you will find the best options whether you are looking for night vision monoculars, night vision goggles, night vision binoculars, night vision weapon sights, or advanced day/night vision systems.

If you still have questions, please do not hesitate to pick up the phone and call us toll-free at 1-800-910-2862 or email us at service@atncorp.com. Our specialists are standing by to serve you. Thank you for considering ATN products!

Please carefully inspect your merchandise immediately upon receipt. If any item does not meet your approval, you may return it to American Technologies Network, Corp. within 10 days for a refund. Please be aware that a 14–21 business day turnaround is required. Some restrictions apply. Shipping, handling, and C.O.D. charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned packages will be accepted freight collect or C.O.D. American Technologies Network, Corp. is not responsible for returned merchandise that is damaged in shipping.

Important: You must contact American Technologies Network, Corp. for a return authorization number. This number must appear on the outside of the returned package. You must include a copy of your original invoice with your shipment. All items returned for exchange or refund must be new, in the exact condition that the item was received, and must include the manual and all included accessories. Items received by American Technologies Network, Corp. that have been damaged as a result of inadequate packaging, misuse, neglect, or other obvious physical damage will be returned to the customer. Refunds or credits will be adjusted accordingly in the event that American Technologies Network, Corp. issues a refund. Special orders, closeouts, and products sold ‘as is’ cannot be returned.

American Technologies Network, Corp. reserves the right to refuse merchandise, return the merchandise, or charge a 15% restocking fee under the following conditions: merchandise was received after the ten-day trial period without prior authorization (the 10-day period begins once the merchandise is received by or for the customer from the shipping carrier until the time that American Technologies Network, Corp. receives the merchandise back at its facility); the merchandise was incomplete, damaged, obviously used, or scratched; the merchandise shipped was improperly packaged; or the merchandise was ordered but delivery was refused by or for the customer.

Anker Warranty Policy:

Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Warranty periods vary depending on the model, and details can be found on each product page or the item's invoice.

Products sold by Anker as refurbished ("pre-owned") come with a separate warranty. Please see our refurbished warranty page for details on these items.

This limited warranty provided by the manufacturer in no way affects any statutory warranty that may be provided by law.

For any questions or further assistance, please contact us at 1-833-673-6879 or support@ironcladsentry.com.

Holiday Returns Policy

Anker has extended the Holiday Returns Policy for 2024. Orders purchased from Nov 1 to Dec 31, 2024, are eligible for return until Jan 31, 2025.

Standard Warranty Periods

The standard warranty period varies per product category. Some models may come with an extended warranty. Refer to the product page online or the item’s invoice for specific warranty duration.

Warranty Periods by Category:

  • Power Banks

    • Anker GaNPrime / Prime / Nano / MagGo Power Bank: 24 Months
    • Anker PowerCore Reserve: 36 Months
    • Other: 18 Months

  • Chargers

    • Anker GaNPrime / AnkerPrime Chargers, including the Anker 511 Charger (Nano 3, 30W): 24 Months
    • Anker MagGo Wireless Charger (except 737 MagGo Charger): 24 Months
    • Other Chargers: 18 Months

  • AC Power

    • Anker GaNPrime / Prime / Nano / MagGo Charging Station: 24 Months
    • Other AC Power Products: 18 Months

  • Hubs and Adapters: 18 Months

  • Cables

    • Anker Micro Cable, Audio Cable, HDMI Cable, and Thunderbolt Cable: 18 Months
    • Anker PowerLine II 3-in-1 Cable: Lifetime Warranty
    • USB-A to Lightning Cable:
      • Anker PowerLine / PowerLine+ / PowerLine Select+: 18 Months
      • Anker PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III / Premium Double-Braided Nylon: Lifetime Warranty
    • USB-C to Lightning Cable:
      • Anker PowerLine III Flow / PowerLine Select / PowerLine Select+: 18 Months
      • Anker 541 and 542 Bio-Nylon and Bio-Based Cable / Anker 310 and 322 USB-C to Lightning Cable: 24 Months
      • Anker New Nylon / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III: Lifetime Warranty
    • USB-A to USB-C Cable:
      • Anker 310 and 322 USB-C to USB-C Cable / Bio-Braided Cable / USB-C to Right Angle Cable: 24 Months
      • Anker PowerLine Select+: 18 Months
      • Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / Anker Premium Nylon: Lifetime Warranty
    • USB-C to USB-C Cable:
      • Anker PowerLine III Flow, 515 USB4 Cable: 18 Months
      • Anker 765, 543, and 544 Bio-Nylon and Bio-Based Cable, 310 and 322 USB-C to USB-C Cable, USB-C to Right Angle Cable: 24 Months
      • Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III / PowerLine Select+ / New Nylon: Lifetime Warranty

  • Screen Protectors and Cases

    • Screen Protector: 12 Months
    • Phone Case: 18 Months

  • Mouse and Keyboard: 18 Months

  • Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers: Please see specific warranty policies here.

  • SOLIX X1 Home Energy Storage System: Warranty details are available here.

  • Roav: 12 Months

  • Soundcore: Exchange details available here.

  • Eufy: Return policy available here.

  • Nebula: Warranty policy available here.

  • AnkerWork: Warranty information available here.

  • AnkerMake: Warranty details available here.

30-Day Money-Back Guarantee for Any Reason

You can return undamaged products within 30 days of purchase for a full refund, excluding Corporate or bulk orders. (Note: Orders of 10+ units are considered bulk orders and may not be refundable.) Upon arrival at Anker’s warehouse, the refund process begins.

Returns must meet the following criteria:

  • Include all accessories. (For “Buy One, Get One for $0.99” promotions, both products must be returned. A partial return will adjust the refund based on the full price of the kept item.)
  • Include original packaging.
  • For non-quality warranty claims, the buyer is responsible for shipping costs.
  • Refunds cover only the product cost itself.

Refund requests for the 30-day money-back guarantee expire after 30 days from the opening of a warranty claim. Requests for refunds for non-quality issues beyond this window cannot be processed. For purchases through non-Anker retailers, please contact them directly.

For questions, call 1-833-673-6879 or email support@ironcladsentry.com.

How to Return an Item to Anker

To initiate a return, submit a return request using your order number and the email address used for purchase. You can start your return here.

Customers with an Anker account can manage returns through their order history. Guests can register for an account using the email associated with their purchase to access order history and manage returns.

Refund Processing Time

Refunds are issued upon arrival and inspection at Anker’s warehouse. Processing typically takes 3–5 business days, credited back via the original payment method.

For assistance, call 1-833-673-6879 or reach out to support@ironcladsentry.com.

Warranty Claims for Quality-Related Issues

Anker offers a warranty for quality-related defects on products sold directly or by authorized resellers. The warranty period begins from the date of purchase. Anker’s limited warranty is restricted to the original country of purchase and may be void if the product is taken outside that country.

  • Quality-related claims for purchases through authorized distributors, such as Walmart or Best Buy, are handled by Anker.
  • Replacement items are refurbished or new, depending on availability, and follow the warranty timeline of the original product or 3 months after replacement, whichever is longer.

To file a warranty claim:

  • Provide sufficient proof of purchase.
  • Work with Anker to troubleshoot the product.
  • Provide the item’s serial number or proof of the defect.
  • The item may need to be returned for quality inspection.

Proof of Purchase Required:

  • Order number for Anker or authorized reseller purchases.
  • Sales invoice.
  • Sales receipt from an authorized reseller showing the product and price.

Warranty claims expire 90 days after opening a claim, or at the end of the warranty period, whichever is longer.

Contact us for support at 1-833-673-6879 or support@ironcladsentry.com.

Shipping Costs

The buyer is responsible for shipping costs in these cases:

  • Returns for reasons other than defects.
  • Claims on items taken outside the original country of purchase.
  • Accidental or personal returns.
  • Items claimed defective but found operational by Anker’s quality control.
  • Unauthorized returns or international returns.

Exclusions from Warranty

Warranty does not cover:

  • Products without proof of purchase.
  • Lost, stolen, or expired warranty items.
  • Non-quality issues after 30 days.
  • Free products, third-party repairs, or damage from external sources.
  • Purchases from unauthorized resellers.

Anker is not liable for data loss incurred from use of its products.

When returning items with a prepaid shipping label from Anker, Anker assumes responsibility for loss or damage in transit. For non-quality returns, the buyer assumes transit risk. Anker does not refund items damaged in transit for non-quality claims.

For further questions, reach out at 1-833-673-6879 or support@ironcladsentry.com.

Pecron Return & Refund Policy:

Cancellation
We accept order cancellations before the product is shipped. If your order is canceled before shipping, a full refund will be issued. We cannot cancel orders once products have been shipped. If a package interception is successful, an interception fee of $20 may apply.

Returns (if applicable)
Returns are accepted for orders within the US, Canada, and EU. Customers may apply for a return within 30 days of receiving the product. Items must be unused, in the original packaging, and accompanied by proof of purchase from Ironclad Sentry. For purchases made elsewhere, please follow the return policy of the retailer or distributor directly.

  • If a return is due to product failure within 30 days, we will cover the return shipping cost.
  • For items returned after 30 days but within the warranty period, the customer covers the return shipping cost, while we cover the repair and reshipping costs. (If the product shows signs of misuse, the customer is responsible for the cost of repairs and parts.)
  • For international orders, returns are accepted only for wrong or defective products reported within 48 hours of delivery.

The customer is responsible for return shipping costs in the following cases:

  • Change of mind after shipping or incorrect item ordered.
  • Items claimed as defective but confirmed as functioning correctly by Pecron quality control.
  • Damage due to misuse, including falls, exposure to extreme temperatures or water, or improper operation.
  • Items returned for repair or replacement after 30 days of delivery.

Refunds (if applicable)
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed, and credit applied to your original payment method within a certain number of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund, please:

  1. Check your bank account.
  2. Contact your credit card company, as processing delays may occur.
  3. Contact your bank if there’s additional processing time.

If you still haven’t received your refund, please reach out to us at support@ironcladsentry.com.

For return address information or further assistance, please contact our Customer Service team at support@ironcladsentry.com.

VigorPool Return Policy:

Cancellation
Customers can request a full refund within 24 hours of placing an order on vigorpool.com. For refund requests made after 24 hours and before delivery, a transaction fee will apply (3.7% for credit card users, 4.4% for PayPal users, and 3.5% for Affirm users). Orders placed over 30 days ago cannot be canceled.

Return
If you are unsatisfied with your purchase, you may return items that are complete, unused, and in their original packaging within 30 days of receiving them for an exchange or refund. If 30 days have passed, we cannot offer a refund or exchange. For quality issues, a full refund or one-time free replacement is available within 30 days of receiving the items.

Please collect any shipped packages if you wish to return them, and then contact VigorPool Support at support@ironcladsentry.com for return instructions. Note that a double shipping fee may be deducted if shipments are rejected.

Refund
Once the returned product is received at our warehouse, a refund will be issued within 14 business days, and you’ll receive an email notification upon refund. If you do not receive the refund within this period, please contact us at support@ironcladsentry.com.

Return Shipping Cost
Return shipping fees will apply under the following circumstances:

  • Canceling an order after 24 hours and within 30 days without any reason (transaction fee + shipping cost applies).
  • Defects or damages caused by exposure to excessive heat, liquids, or other external causes.
  • Damages resulting from unauthorized third-party parts.
  • Misuse of products, unauthorized modifications, or failure to follow official instructions or manuals.

After-Sale Service Contact
For assistance, please contact support@ironcladsentry.com.

MIRA Safety Return Policy:

At MIRA Safety, our top priority is the safety and well-being of our customers. As a provider of Personal Protective Equipment (PPE), we are committed to maintaining the highest standards of safety, which requires a clear and stringent return and exchange policy.

What is Redo?

We have partnered with Redo to provide customers with a seamless exchange experience. With Redo Returns, customers can start a return or exchange anytime with automatic labels and exchange processing.

When you opt-in for Redo at checkout, your return shipping label is included, allowing you to exchange any eligible item(s) in your order for a FREE exchange. However, please note that we do not offer refunds due to the critical nature of our products.

If you decide not to purchase Redo, you can still exchange your items, but you will be responsible for the cost of the return shipping label.

Any Item Eligible for Free Exchanges

We now offer exchange protection for all orders called Redo, which you can purchase at checkout. Redo covers the return shipping cost for any item(s) in your order, allowing you to exchange them for FREE. Restocking fees may still apply.

If you choose not to buy Redo, you can still exchange items, but you will need to cover the cost of the return shipping label.

Free Exchanges via Redo must follow all guidelines listed within the exchange policy. Items must be returned within 30 days of receiving the item, in unused condition.

Important Notes

Due to the nature of our products, once items have been shipped from our warehouse, we do not offer refunds. We do not resell opened items. This policy ensures that our customers receive PPE that has not been compromised or tampered with in any way.

Please be aware that any issues related to shipping or delivery are the sole responsibility of the customer. We recommend taking necessary precautions to ensure smooth delivery, including providing accurate shipping information.

By prioritizing your safety and health, we strive to maintain trust in our ability to provide reliable PPE solutions. For self-service, please visit our Exchange Portal. Should you have any questions or concerns regarding our return policy, please contact our customer service team for assistance.

Action Target Refund/Return Policy:

  • 30-Day Return Policy: Items in "like new" condition are eligible for a refund if returned within 30 days of purchase. Shipping and handling fees are non-refundable.
  • After 30 Days: Returns of items in "like new" condition are accepted at the discretion of customer service. Refunds will be issued as store credit only.
  • Condition of Returns: Damaged or used items are not eligible for refunds. All returns are subject to inspection. If items are not in "like new" condition, the return may be refused.
  • Custom Products: Custom-designed and/or engineered products are non-returnable and non-refundable.
  • Promotional Items: Items purchased as part of a promotion are not eligible for refunds.
  • Restocking Fee: A 15% restocking fee applies to all returns.

How to Get a Refund

  1. Verify the item is in "like new" condition.
  2. Contact Ironclad Sentry’s customer service by calling 1-833-673-6879 or emailing support@ironcladsentry.com to receive a Return Merchandise Authorization (RMA).
  3. Mail the item(s) to the address provided by customer service.
  4. Upon receipt and inspection, a refund will be processed if the item(s) meet the return criteria.

If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund, minus freight, within 30 days of receiving it. Returns must be in the condition you received them and in the original packaging.

To initiate a return, contact Ironclad Sentry by calling 1-833-673-6879 or emailing support@ironcladsentry.com. A customer service representative will assist you with the return process.

BOSS StrongBox Return Policy:

  1. Ensure the merchandise is in its original packaging.
  2. Place the item(s) in a shipping box and attach a return label to the sealed box.
  3. Cover any old labels with the new label or remove them. A black marker can also be used to obscure any existing bar codes.
  4. Drop off your return at any authorized UPS shipping location or another carrier of your choice. Please do not use a drop box.
  5. If your order was delivered on a pallet via LTL Truck, contact Ironclad Sentry to arrange a truck pickup.

Refund Timeline

  • Returns typically take 4-5 business days to reach Ironclad Sentry.
  • Once received and inspected (usually within 72 hours of receipt), your refund will be processed.
  • Refunds will be automatically applied to your credit card or original method of payment within 7 days.

Note: Depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.

Renogy Return/Refund Policy:

Ironclad Sentry is committed to ensuring customer satisfaction with Renogy products purchased through our authorized U.S. channels. In the event that a product does not meet your expectations, we have established a straightforward return and refund process.

Order Cancellation

You may cancel your order at any time before Ironclad Sentry initiates the shipping process, which typically begins within 4 hours of order placement. If cancellation is not possible because the order has already shipped, you may proceed with a return in accordance with our Return Policy.

Returns

Products purchased from Ironclad Sentry can be returned within 30 days of delivery. Please note that returns will not be accepted beyond this 30-day window, except for items with defects or quality issues, which may be eligible for return upon inspection and approval.

30-Day Return Policy

To initiate a return for products purchased online at Ironclad Sentry, please contact our customer service within 30 days of receiving your item. Eligible items must be unused, undamaged, unmodified, in their original packaging, and accompanied by a Return Merchandise Authorization (RMA) number provided by Ironclad Sentry. Proof of purchase is required to begin the return process.

Note: Due to transportation regulations, AGM and GEL batteries are not eligible for a 30-day unconditional return or exchange. However, we offer a 7-day return or exchange window for lithium batteries. We recommend retaining the original packaging for any potential future needs.

For Renogy products purchased from other authorized retailers or sellers, please contact the original place of purchase.

Shipping Costs

Ironclad Sentry will cover return shipping costs under the following conditions:

  • Product was damaged during shipping or warehouse handling.
  • Product defects.
  • Incorrect product was delivered.
  • Product(s) delivered were not ordered by the customer.

For returns due to other reasons, the customer is responsible for return shipping costs, which may vary by location. Ironclad Sentry does not accept returns of items that have been modified in any way, as such modifications void the warranty. Modified products returned to Ironclad Sentry will be shipped back to the customer at their expense.

For approved returns, Ironclad Sentry will provide a prepaid return shipping label. Any shipping costs that the customer is responsible for will be deducted from the refund issued.

Refunds

  • For returns related to customer preferences (not related to defects, shipping damage, or incorrect product delivered) made within the 30-day return period, a 10% to 15% restocking fee will be charged.
  • After receiving and inspecting the returned item, Ironclad Sentry will issue a refund within 7 to 10 business days and notify the customer via email once the refund has been processed. If the refund is not received after this period, please contact our Customer Support Team.

Product Return Process

  1. Request Authorization: Contact Ironclad Sentry customer service to provide the reason for the return and proof of purchase.
  2. Obtain RMA Number: If eligible, Ironclad Sentry will issue a Return Merchandise Authorization (RMA) number and a prepaid return shipping label. Clearly mark the RMA number on the package and include the dated proof of purchase.
  3. Follow Shipping Instructions: For products being returned due to quality issues beyond the 30-day return period but within the warranty period, Ironclad Sentry will provide instructions on proper packaging. Do not ship the product before receiving these instructions.

Note: Do not return any items without RMA confirmation from Ironclad Sentry's Customer Support Team. Returns without RMA confirmation will not be processed, and items will be returned to the sender.

This policy applies only to Renogy products purchased in the United States through authorized sellers and channels.

For further assistance, please contact Ironclad Sentry's Customer Support Team.

Ace Link Armor Return/Refund Policy:

We want all our customers to be happy with purchases made through our website. If you are unhappy with your order, we will accept product returns if received by us within thirty (30) days of the date of delivery, subject to the requirements set forth in this section.

Returns and Exchanges Conditions:

  1. Returns and Exchanges Timeline: Products must be returned or exchanged within 30 days of the purchase date.
  2. Restock Service Fee: Returns are subject to a 15% Restock Service Fee.
  3. Size Exchanges:
    • The first product size exchange is free of charge.
    • Any subsequent size exchanges will incur a 15% Restock Service Fee.

How to Initiate a Return:

To begin the return process, please email us at support@ironcladsentry.com with the following details:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for your return or exchange

Processing Your Return:

Once your returned product is received at our warehouse, it will be inspected to ensure it meets the return conditions. After the return has reached our facility, please allow approximately ten (10) business days for the refund to be credited to your account.

Questions or Concerns?

For any inquiries, feel free to contact us at:

We strive to ensure your satisfaction with Ace Link products and appreciate your trust in Ironclad Sentry.

Harvest Right Return Policy:

Money-Back Guarantee
Customers may cancel their orders prior to shipment for a refund, minus a 3% fee to cover credit card processing charges.

Once the freeze dryer(s) have shipped, customers may return their items within 30 days of the shipment date for a refund. Refunds will be issued minus the original shipping costs and a 15% restocking fee.

At Ironclad Sentry, we aim to ensure customer satisfaction while maintaining the highest quality service. Please contact our customer service team for assistance with returns or cancellations.

Blue Alpine Return Policy:

Refunds
Customers may cancel their orders prior to shipment for a refund minus a 3% fee to cover the credit card charges incurred by Blue Alpine. This fee is necessary as the card companies charge processing fees even when refunds are issued.

Once the freeze dryer(s) have shipped, customers may return their items within 30 days of the shipment date for a refund. Refunds will be issued minus all shipping costs and a 15% restocking fee.

A Return Merchandise Authorization (RMA) must be issued via email or other written form of communication before items can be shipped back to Blue Alpine LLC. Blue Alpine LLC reserves the right to refuse refunds for any items returned without a prior RMA.

For assistance or to request an RMA, please contact Ironclad Sentry Customer Service for support. We’re here to help!

Rambo Bikes Return Policy:

Let’s Ride 16-Day Guarantee

At Rambo Bikes, we stand behind the quality of our e-bikes and want you to have the best experience possible. That’s why we offer the Let’s Ride 16-Day Guarantee, allowing you to try any of our e-bikes risk-free for 16 days.

If, for any reason, you decide the e-bike isn’t for you or prefer a different Rambo model, contact our customer service team to start a return. To qualify, the bike must be returned within 16 days of delivery, in its original shipping box with all packaging materials, tags, manuals, and included items free of damage.

Please Note: Customers are responsible for return shipping costs.

How Does the Trial Work?

  • Only purchases made directly from www.rambobikes.com are eligible.
  • Contact customer service within 16 days of delivery.
  • The bike must have 10 miles or less on the odometer, be in like-new condition, and packaged in its original materials (charger, keys, hardware, etc.).
  • Like-new condition means the bike must be free of any damage, dirt, dust, scratches, and wear.

Each customer is eligible for one return per calendar year.

When Will I Receive My Refund?

  • A 100% refund will be issued if the bike meets all return conditions (like-new condition, 10 miles or less).
  • If the bike has damage or issues, repair costs and parts will be deducted from the refund.
  • If the bike has significant damage or more than 10 miles, Rambo may reject the return, and the customer will be responsible for return shipping costs to recover the bike.

Refunds will be processed within 7-14 business days after the bike is inspected and approved by Rambo technicians.

What If I Don’t Have My Original Box and Packaging?

Customers are required to keep all packaging materials for the Let’s Ride 16-Day Guarantee. If you do not have your box, contact customer service to purchase a replacement box.

What If My Bike Is Damaged During Shipping?

Inspect your product immediately upon delivery for damage or missing parts. If the bike is damaged in shipping:

  1. Take pictures of the damage.
  2. Contact customer service immediately.

The trial period will begin once replacement parts are received, and the bike is functional. Claims for shipping damage must be made within 5 days of delivery.

Other Returns Policy

For accessories or other Rambo products, customers may return unused items within 16 days of delivery. To qualify for a refund or replacement:

  • Products must be returned in their original packaging, with all tags, stickers, and accessories intact.
  • Customers are responsible for return shipping costs and a 20% restocking fee.

Once received and inspected, refunds for accessories or other products will be processed within two weeks.

Important Notes

  • Only purchases made directly from www.rambobikes.com are eligible for the Let’s Ride 16-Day Guarantee. If purchased from a Rambo dealer, please contact that dealer for their return policy.
  • Rambo Bikes reserves the right to deny any return at any point during the process.

Contact Information:
For any return inquiries, please contact:
Ironclad Sentry
482 Southbridge Street, PMB 158
Auburn, MA 01501
Phone: 1-833-673-6879
Email: support@ironcladsentry.com

EMP Return Policy:

EMP Shield offers the following return policy:

  • 14-Day No Questions Asked Return: Customers may return their items within 14 days of purchase for a full refund with no restocking fee.
  • 15 to 30 Days: Returns after 14 days will incur a $50 restocking fee.
  • 31 to 60 Days: Returns after 30 days will incur a $100 restocking fee.
  • After 60 Days: EMP Shield does not accept returns for orders placed more than 60 days prior.

For assistance with returns, please contact EMP Shield customer service.

RAM Blinds Return Policy:

At Ironclad Sentry, we strive to ensure your satisfaction with every purchase. If you need to return a product, please review our policy below.

Overview

Our return policy lasts 30 days from the date you receive your purchase. Unfortunately, we cannot offer refunds or exchanges after this period.

To be eligible for a return:

  • Items must be unused and in the same condition as received.
  • Items must be in their original packaging.
  • Proof of purchase, such as a receipt, is required.

Important: Please do not return your purchase to the manufacturer or dealer without prior approval from Ironclad Sentry.

Partial Refunds

Partial refunds may be granted in certain situations, including:

  • Items not in their original condition.
  • Items with missing parts not due to our error.
  • Returns initiated after 30 days from delivery.

Refund Process

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • Approved refunds will be processed and credited to your original payment method within a specified time frame.

Late or Missing Refunds:

  • If you haven’t received your refund, first check your bank account and contact your credit card company, as processing times may vary.
  • If you still have not received your refund, please contact us at support@ironcladsentry.com.

Exchanges

We only replace items that are defective or damaged. If you need to exchange your item, please contact us at support@ironcladsentry.com. Approved exchanges should be shipped to:

Nexcam, Inc.
405 Annandale Blvd
Annandale, MN 55302

Shipping Returns

To return your product, please ship it to the address below:

Nexcam, Inc.
405 Annandale Blvd
Annandale, MN 55302

  • Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
  • Consider using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee receipt of your returned product.

Need Assistance?

For any questions related to returns or refunds, please contact us at:

Shadow Hunter Return Policy:

We strive to ensure your complete satisfaction with Ironclad Sentry products and your shopping experience. However, we understand that there may be instances where a return is necessary.

Return Policy

  • Returns are accepted for purchases made directly from ironcladsentry.com within 30 days of the purchase date.
  • This return policy applies exclusively to purchases made through our official website.

Important Notes

  • If you purchased your product from a third-party dealer or retailer, please contact them directly to inquire about their return policy.
  • Ironclad Sentry does not accept returns for products purchased from other sources.

To initiate a return, please email us at support@ironcladsentry.com with your order details, and we will guide you through the return process.

Big Dogg Deer Blinds Return Policy:

Refunds and Exchanges
Big Dogg Deer Blinds, LLC will gladly refund or exchange any new and unused stock hunting blinds and accessories within 30 days of delivery. Custom orders and backorders are non-refundable and non-exchangeable. Items must be unused, in the same condition as received, and in the original packaging to qualify for a return. Unfortunately, no refunds or exchanges can be offered if more than 30 days have passed since delivery.

Return Requirements

  • Delivery Timeline: Returns must be delivered to Big Dogg Deer Blinds within 30 days of product pickup.
  • Shipping Costs: Customers are responsible for return shipping costs and a 20% restocking fee.
  • Shipping Method: Use insured, traceable shipping methods offered by freight carriers.
  • Processing Time: Allow up to 7 business days after receipt of the return for processing.

Important Notes

  • Items must be returned from the same address where they were originally delivered.
  • Our delivery partners cannot collect returns from a different address than the original shipping location.

Items Damaged in Transit
If your purchase is damaged during transit, please contact us immediately at support@ironcladsentry.com or call 1-833-673-6879.

  • Inspection Required: Inspect your shipment before signing the delivery receipt.
  • Reporting Damage: If damage is found, note it on the delivery receipt and have the driver sign it.
  • Liability: Big Dogg Deer Blinds, LLC is not responsible for damage to shipments signed as "clear" by the customer. Accepting a damaged shipment releases Big Dogg Deer Blinds, LLC of financial responsibility.

For further assistance, reach out to our support team at support@ironcladsentry.com or 1-833-673-6879.

Dillon Manufacturing Return & Refund Policy:

Returns & Exchanges:
Upon arrival, we recommend thoroughly inspecting your order. Any product or packaging damage must be documented in writing with the delivery handler. All claims must be made to both the delivery carrier and our customer service department to ensure proper handling of your return.

If you have questions or concerns regarding your return, our Dillon customer care representatives are happy to assist you. Products returned for any reason other than damage must be unused and in new condition. Shipping costs will be deducted from the refund amount, along with any adjustments for items not returned in pristine condition.

Cancellations:
Cancellations must be made within 24 hours from the time you place your order and before your order ships to receive a full refund. To cancel your order, please contact us at 1-833-673-6879 and speak with a customer service representative.

For further assistance with returns, exchanges, or cancellations, please reach out to us at support@ironcladsentry.com or call 1-833-673-6879.

EZ Hunting Blinds Return Policy:

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@ironcladsentry.com or call 1-833-673-6879.

Sale Items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Alien Hydroponics Return Policy:

If you are unsatisfied with any ALIEN hydroponic system, you can return it for a refund within 30 days from the original purchase date. A Return Merchandise Authorization (RMA) must be issued before returning any products and the product shipped/postmarked within 30 days of the original date of receipt. Returns are limited to one (1) system or part per customer. All items must be returned in "as new" condition (pipe must not be cut, and the system must never have been filled with water) in the original packaging and include all accessories. Commercial and custom orders are not returnable. Parts that have been broken, damaged, or altered are not returnable. "Damaged" includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 25% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns. The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.

When returns are received, they will be inspected and the item in question will be repaired, returned, replaced, or refunded at the discretion of BDHTC. If a credit memo is issued, the funds will be returned on the original form of payment. Refunds can take up to 2 billing cycles to appear on your credit card or bank statement, depending on the process of your financial institution. All communication regarding these processes will be handled via our help desk ticketing system.

For any return inquiries, please contact 1-833-673-6879 or email support@ironcladsentry.com.

Sno Trailers Return and Refund Policy:

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase is required for all returns.

Non-Returnable Items

The following items are non-returnable:

  • Custom-built trailers or special-order items
  • Gift cards
  • Items marked as final sale

Return Process

  1. Contact our customer service team at support@ironcladsentry.com or 1-833-673-6879 to initiate a return.
  2. Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  4. Clearly write the RMA number on the outside of the package.
  5. Ship the return package using a trackable shipping method to the address provided.

Return Shipping Costs

Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at support@ironcladsentry.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@ironcladsentry.com or 1-833-673-6879 for assistance.

Contact Us

For any questions regarding our shipping and return policies, please contact us at:

OpenRoad Refund Policy:

1. General Warranty (Unlimited within the warranty period)

For product-specific terms, please refer to the after-sales policy on the corresponding product page.

Shipping Damage:
If your product arrives damaged or with missing accessories, please take photos before opening the package. Use the accessories diagram on the product page to identify any missing or damaged items. Based on your photos and feedback, we will promptly resend any affected parts.

Product Quality Issues:
If the product shows signs of deformation or malfunction under correct use and proper storage, please provide photos or videos. Once reviewed, we will propose and implement a resolution.
Note: Normal wear and tear or consumable parts are not covered under warranty.

2. Special Warranty (Limited within the warranty period)

Please Note: Before requesting a return, refund, or exchange, ensure the product has not been used, installed, or damaged (excluding shipping damage). All returns are inspected. If conditions are not met, we reserve the right to refuse the request.

Return and Refund:

  • Within 30 days of receipt, if a quality issue renders the product unusable and cannot be resolved with a replacement, we will process a return and refund.

  • In the case of shipping damage or missing parts, we’ll replace the affected components or arrange an exchange. If the issue is minor or cosmetic and does not affect the main body, returns/refunds will not be accepted.

  • Non-quality issue returns will incur a 20% handling fee, and the customer must cover all shipping costs.
    Returns must be initiated by contacting info@openroad4wd.com. Unauthorized returns will not be accepted.

Exchanges:

  • If the order was placed within 12 hours and no shipping confirmation has been sent, a free exchange is allowed (e.g., swapping awning sides).

  • If the order has shipped, round-trip shipping costs will apply, to be quoted by our customer service team.

Order Cancellations:

  • Within 6 hours (and no shipping confirmation): Cancellable with a 6% bank processing fee.

  • After 6 hours but not shipped: A 20% handling fee will apply due to outbound processing.

  • After shipment: A 20% handling fee plus round-trip shipping costs will be deducted.

3. Refund Notice

All refunds require 1–2 business days for internal processing. You will receive a confirmation email once the refund is issued. Depending on your bank, it may take 5–15 business days for the funds to reflect in your account.
Overall, please allow 1–3 weeks from initial request to completed refund.

If you have any questions, please contact Ironclad Sentry:
support@ironcladsentry.com | 1-833-673-6879

Novix Outdoors – Refund & Return Policy:

Returns
We have a 45-day return policy for new and unused items, which means you have 45 days after receiving your item to request a return.

To be eligible for a return, your item must be new and unused, with tags attached, and in its original packaging. You'll also need to provide proof of purchase, such as a receipt or order confirmation email.

We also have a 45-day return policy for used items, which means you have 45 days after receiving your item to request a return. To be eligible for a return on used items, you'll need to provide proof of purchase, such as a receipt or order confirmation email.

To start a return, please contact us at support@ironcladsentry.com.
Items sent back without first requesting a return will not be accepted.

Restocking Fees
All returned Novix Outdoors products are subject to a restocking fee of up to 15%. This fee is assessed to cover the costs associated with inspecting, repackaging, and restocking returned items.

Return Shipping
Customers are responsible for the cost of return shipping. Original shipping costs are non-refundable, and return shipping will not be covered.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
You may reach us at support@ironcladsentry.com or 1-833-673-6879.

Non-Returnable Items
Unfortunately, we cannot accept returns or exchanges on gift cards. Gift cards are considered final sale once purchased and activated.

Exchanges
The fastest way to ensure you get the item you want is to return the original item and make a separate purchase for the new item once the return is approved.

Refunds
Once we've received and inspected your return, we'll notify you if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

ROAM Adventure Co. – Refund & Return Policy:

Return Eligibility
Ironclad Sentry accepts returns for ROAM Adventure Co. products only on brand new, unused items that were delivered to the customer within 30 days of the return request.

To qualify for a return, items must be returned in brand new, unused condition and in their original packaging.

Restocking Fees
All approved returns are subject to a 10% restocking fee. This fee covers the costs associated with inspection, repackaging, and restocking.

Return Shipping Fees
Returns are subject to a flat-rate return shipping charge.
Tents are excluded from flat-rate return shipping and will be subject to full return shipping costs, in addition to the 10% restocking fee.

Exchanges and Store Credit
If you wish to exchange an item for a different product or receive store credit, the return will still be subject to the applicable shipping charges and restocking fees, as these fees cover the expenses of the transaction.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact Ironclad Sentry Customer Service as soon as possible so we can evaluate the issue.

For warranty-related concerns, please head over to our Warranty Information page, where ROAM Adventure Co. warranty coverage and claim details are outlined.

You may contact us at support@ironcladsentry.com or 1-833-673-6879.

TemboTusk – Refund & Return Policy:

Return Eligibility
Ironclad Sentry accepts returns for TemboTusk products within 30 calendar days from the date you receive your item.

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Proof of purchase is required; an order number is acceptable.

Damaged Goods
Returns for a full refund or exchange are accepted for items that are damaged during shipping or have factory defects.

Please contact Ironclad Sentry Customer Service and include:

  • Your order number

  • A description of the issue

  • Clear photos of the damage

  • Whether you prefer a refund or exchange

If approved, a return shipping label will be provided at no cost for damaged or defective items.

Refunds
Once your return is received and inspected, we will notify you that the returned item has been received and inform you of the approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment. The timing of the credit depends on your card issuer’s processing policies.

Return Shipping
Customers are responsible for return shipping costs for non-damaged items. Shipping costs are non-refundable.

If Ironclad Sentry provides a return shipping label for a standard return, the cost of that label will be deducted from your refund.
If the return is due to shipping damage or a factory defect, a return label will be provided at no cost.

Return Address
TemboTusk
1179 N. Patt St
Anaheim, CA 92801

Customer Support
If you have any questions about returning a TemboTusk item, please contact Ironclad Sentry Customer Service at:
support@ironcladsentry.com
1-833-673-6879

RockyMounts – Refund & Return Policy:

Return Requests
To initiate a return, please provide your order details along with a comment explaining the reason for the return and any relevant context. The more information you provide, the quicker we can help facilitate your return.

Return Eligibility
Most new, unopened items in their original packaging may be returned within 30 days of delivery for a refund.

If the return is the result of an error (such as receiving an incorrect or defective item), return shipping costs will be covered.

Condition of Returned Items
If a rack or product is found to be not new or unused, the refund amount will be determined at the discretion of Ironclad Sentry Customer Service.
Full refunds are not offered on used items.

Refund Timing
Refunds are typically processed within four weeks of the return being handed off to the carrier. This timeframe includes:

  • Transit time for the return to reach the warehouse (5–10 business days)

  • Return processing time once received (3–5 business days)

  • Bank or credit card processing time (5–10 business days)

In many cases, refunds may be issued sooner.

Restocking Fees
Returns may be subject to a restocking fee of up to $65, based on the circumstances of the return and at the discretion of Ironclad Sentry Customer Service.

Non-Returnable Purchases
Returns are not accepted on EP or industry purchases.

Fitment Assistance
If you have concerns about fitment or the need for a hitch extension, please contact Ironclad Sentry Customer Service before placing or returning an order so we can assist you.

Customer Support
For return assistance, please contact Ironclad Sentry Customer Service at:
support@ironcladsentry.com
1-833-673-6879

Chuck Rack Return Policy (Hitch Racks):

Returns Authorization:
All returns must be initiated through Ironclad Sentry’s return process within 30 calendar days of delivery for Chuck Rack products.
Returned products must be unused, in like-new condition, and include all original parts, accessories, and packaging.
Once approved, return instructions will be provided.

Return Freight Responsibility:
Ironclad Sentry is not liable for return shipping charges. The customer is responsible for shipping the product back and ensuring it is delivered successfully.
Original shipping charges are non-refundable.

Restocking & Handling Fee:
All returns are subject to a $49 handling/restocking fee in addition to return shipping costs, which will be deducted from the refund.

Damage & Condition Policy:
Ironclad Sentry reserves the right to deny refunds for Chuck Rack products that show signs of damage, improper use, or missing components.
Products must be returned in like-new condition or may be subject to additional deductions or rejection.

Refund Processing:
Refunds will be issued to the original payment method within 7–10 business days after the returned product is received and inspected.

Return Limitations:
Products must meet all return eligibility requirements to qualify for a refund.
Items that do not comply with return conditions may not be accepted.

We encourage all customers to review their orders carefully and reach out to our customer service team with any questions prior to purchase. By placing an order, you agree to this return policy and our full Terms of Sale.

Customer Support
For return assistance, please contact Ironclad Sentry Customer Service at:
support@ironcladsentry.com
1-833-673-6879

MAXTRAX Return Policy:

Just got your set of MAXTRAX but don’t like the color and want to swap it out for something different? No problem—most items can be returned or exchanged as long as they are in their original condition and have not been used.

For MAXTRAX boards, this means no scuffs, abrasions, dirt, etc.
For other products, this means the item is in its original packaging and unused.

If the return is the result of an error or defective product, we will refund the full cost of the item and the shipping cost.
All returned items are inspected, and refunds are issued based on the condition of the product.

How to Return an Item

Please send an email to support@ironcladsentry.com with a copy of your receipt or order number, along with how you’d like to proceed with the return (full return, exchange for a different color, etc).

Once we receive the product back at our facility, we will issue the refund or ship the exchange.

Defective Product & Returns Due to Our Error

If there’s a mistake with your order or your items arrive defective or damaged at the time of receipt, we’ll do everything we can to make it right. This may include:

  • Sending replacement parts or accessories
  • Replacing the product
  • Issuing a refund

We will cover the cost of the return shipment in these cases.

For any questions, feel free to contact Ironclad Sentry Customer Support:
support@ironcladsentry.com| 1-833-673-6879

Rhino-Rack Return Policy:

At Rhino-Rack, we aim for total satisfaction on every order. If something doesn’t go as planned, we’ve made the return process as simple as possible.

Returns Authorization:
Returns are accepted within 30 days of receipt for Rhino-Rack products.
Items must be new, unused, and include all original hardware, components, and instructions.
To initiate a return, please contact Ironclad Sentry Customer Support to receive a Return Authorization (RA) number and return instructions.

Non-Returnable Items:
The following items are not eligible for return:

  • Clearance items
  • Roof top tents
  • Awnings
  • Cargo boxes

Return Feedback Incentive (“Big Rus Clause”):
Customer feedback is encouraged. If you provide details on why you are returning your item, you may be eligible for a discount code toward a future purchase as a thank-you.

Refund Details:
Returned items are inspected upon receipt. If they meet return requirements, a refund will be processed.
If items are returned damaged or with missing components, a partial refund may be issued based on condition.

A restocking fee will apply:

  • $5 for items under $50
  • $10 for items over $50

Order Changes & Cancellations:
Orders cannot be modified once placed.
If you need to cancel an order, written notice is required. Please contact Ironclad Sentry Customer Support as soon as possible to determine if cancellation is still possible.

For any questions, feel free to contact Ironclad Sentry Customer Support:
support@ironcladsentry.com| 1-833-673-6879

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