Warranty Information

Rambo Bikes warrants all bikes, enclosed hardware, and accessories to be free from defects in material or workmanship for a period of 1 year, in accordance with the following terms:

• The warranty period begins the day the bike is received and ends immediately upon any sale or transfer of the bike to another person.

• The bike must be registered by the original owner using the bike’s serial number within 30 days of receiving the bike.

• Extended warranty packages are available through a third-party vendor and can be purchased at checkout. Extended warranties begin the day the manufacturer’s warranty period ends.

Important Note: Rambo reserves the right to use replacement parts from demo or lightly used inventory for warranty claims. All parts undergo a meticulous inspection by the technical team to ensure quality standards are met before use in your repair.

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What the Manufacturer's Warranty Does Not Cover

The warranty does not cover the following:

• Normal wear and tear, including consumable parts such as tires, tubes, brake pads, chains, derailleurs, frame chips, kickstands, pedals, and crank arms.

• Damage or defects caused by failure to follow instructions in the owner’s manual, accidents, misuse, negligence, abuse, improper assembly, installation of incompatible parts or accessories, operator error, or water damage.

• Modifications made to the bike by the customer.

• Battery damage caused by improper storage, water damage, normal wear, or improper charging.

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Claim Process

To initiate a warranty claim:

1. Contact Rambo customer service by phone at 952-283-0777.

2. The Rambo Technical Team will review your claim and determine whether the issue is covered under warranty.

3. If approved, customer service will assist you in troubleshooting the problem and initiating a repair.

For additional assistance or questions about your warranty, please contact:

Ironclad Sentry
482 Southbridge Street, PMB 158
Auburn, MA 01501
Phone: 1-833-673-6879
Email: support@ironcladsentry.com

EMP Shield Warranty Information:

EMP Shield products are backed by a comprehensive warranty to ensure customer satisfaction and product reliability. For detailed terms, conditions, and coverage information, please review the official EMP Shield Limited Lifetime Warranty document here.

For any warranty-related questions or claims, feel free to contact EMP Shield customer support.

Dillon Manufacturing Lifetime Warranty

Dillon Manufacturing offers a Limited Lifetime Warranty against manufacturing defects within the normal scope of use. This warranty ensures that Dillon Manufacturing will repair or replace, at its discretion, any products found to be defective under normal and appropriate utilization, provided the product is still within its expected lifespan.

Important Notes:

• The term "lifetime" refers to the lifespan of the product, not the owner’s lifetime. For example, a deer blind that has served well for 15-20 years in extreme weather conditions is considered to have reached the end of its lifetime.
• Products past their lifetime, showing breakdown or wear and tear due to extensive use, are not covered under this warranty.
• The warranty applies exclusively to the original retail purchaser and is non-transferable.

What the Warranty Covers:

• Manufacturing defects under normal and appropriate usage within the product's lifespan.
• Repair or replacement of defective parts at Dillon Manufacturing's discretion.

What the Warranty Does Not Cover:

• Damage caused by high winds, extreme weather conditions, unattended use, or normal wear and tear.
• Improper installation, misuse, neglect, alteration, improper maintenance, or unauthorized attached parts.
• Damage beyond the product's expected lifespan.

Conditions for Warranty Claims:

• The customer must present an original dated receipt from an authorized dealer to validate the warranty claim.
• If a product is deemed repairable by Dillon Manufacturing, repair may be provided instead of replacement. Customers will be instructed on how and where to ship the product for repairs.

Shipping Policy for Warranty Repairs:

• Customers are responsible for shipping the product to and from Dillon Manufacturing’s warehouse for repair services.

Each situation will be evaluated individually by Dillon Manufacturing to determine whether the issue is a manufacturing defect or wear and tear. The final decision on warranty claims lies at the discretion of Dillon Manufacturing.

For questions or assistance with warranty claims, please contact us at support@ironcladsentry.com or call 1-833-673-6879.

Pecron Warranty Information:

We appreciate your trust in Pecron products and thank you for your support. Your satisfaction is important to us, and we look forward to continuing to serve you.

Warranty Registration

To activate your extra 12-month warranty, please register your Pecron product within 30 days of purchase.

Eligible Products:

• Brand new portable power stations purchased directly from Pecron’s official channels.
• The E1500LFP qualifies for an additional 3 years of warranty coverage.

Not Covered Under Extended Warranty:

• Accessories
• Chargers
• Carts
• Solar panels

To complete your warranty registration, visit the official Pecron registration page:
Warranty Registration

For any questions or assistance, please contact us at:
1-833-673-6879

Alien Hydroponics Warranty Information:

Warranty: Parts (Excluding Pumps)
ALIEN hydroponic system parts (excluding pumps) are warranted against manufacturer defects to the original owner from the date of original purchase for 3 years. In the event of defective materials and/or workmanship, Black Dog Horticulture Technologies & Consulting, Inc. (BDHTC) will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase.

After 3 years, BDHTC will offer repair services or parts as long as parts are available; the cost of repairs and parts after 3 years is the sole responsibility of the customer. Shipping of the defective product to BDHTC is the sole responsibility of the customer. Return shipping of the repaired or replaced parts is covered by BDHTC up to $50 per incident for the first six months after purchase. If return shipping exceeds $50 within the first six months, the customer will be notified and must pay the remaining balance before the product is shipped back. After six months, all shipping costs, both inbound and outbound, are the sole responsibility of the customer.

The warranty does not apply to damage resulting from, but not limited to, improper care, misuse, exposure to caustic or corrosive chemicals (including fumes caused by burning sulfur), normal wear and tear, improper installation, failure to provide reasonable and necessary maintenance, or improperly packaging and shipping parts back to BDHTC. We highly recommend using a traceable shipping method such as UPS or FedEx.

Warranty: Pumps
JET-STREAM™ pumps are warranted against manufacturer defects to the original owner from the date of original purchase for 1 year. In the event of a defective pump, BDHTC will repair or replace, at its option, the defective pump within 45 days from receipt of the defective pump for the first year after purchase.

After 1 year, BDHTC will offer repair services or replacement pumps as long as parts are available; the cost of repairs and pumps after 1 year is the sole responsibility of the customer. Shipping of the defective pump to BDHTC is the sole responsibility of the customer. Return shipping of the repaired or replaced pump is covered by BDHTC up to $50 per incident for the first year after purchase. If return shipping exceeds $50 within the first year, the customer will be notified and must pay the remaining balance before the pump is shipped back. After one year, all pump shipping costs, both inbound and outbound, are the sole responsibility of the customer.

The warranty does not apply to damage resulting from, but not limited to, improper care, misuse, exposure to caustic or corrosive chemicals, allowing the pump to run dry, normal wear and tear, improper installation, failure to provide reasonable and necessary maintenance, or improperly packaging and shipping pumps back to BDHTC.

For any warranty inquiries, please contact 1-833-673-6879 or email support@ironcladsentry.com.

OpenRoad Warranty Policy:

General warranty

OpenRoad products are backed by a 1-year limited warranty covering manufacturing defects and product malfunctions under normal use. Additionally, customers receive lifetime technical support for assistance with product setup, operation, and troubleshooting.

Warranty coverage

• Manufacturing defects: Covers issues arising from faulty materials or workmanship.

• Product malfunctions: Includes failures under normal usage conditions.

• Technical support: Lifetime access to expert guidance for product-related inquiries.

Exclusions

• Normal wear and tear: Regular deterioration from standard use is not covered.

• Misuse or improper installation: Damages resulting from incorrect setup or usage.

• Unauthorized modifications: Alterations made without manufacturer approval.

• Consumable parts: Items like cables and ropes that naturally degrade over time.

Return and refund policy

• 30-day return window: Products can be returned within 30 days of receipt for a full refund or replacement, provided they are in original condition.

• Return conditions: Items must be unused, uninstalled, and free from damage.

• Return process: Contact our support team to initiate a return. Unauthorized returns may not be accepted.

Warranty claims

To file a warranty claim:

1. Document the issue: Take clear photos or videos showcasing the defect or malfunction.

2. Provide proof of purchase: Include your order number and purchase date.

3. Contact support: Reach out to Ironclad Sentry's customer service with the above information.

Contact information

For warranty claims, returns, or technical support:

• Email: support@ironcladsentry.com

• Phone: 1-833-673-6879

Our team is dedicated to ensuring your satisfaction and will assist you promptly with any concerns.

ROAM Adventure Co. – Warranty Information:

Warranty Coverage
ROAM Adventure Co. warrants to the original purchaser that its products are free from defects in materials and workmanship for the warranty terms outlined below. The life of the product is determined from the date of purchase until the product is no longer serviceable due to normal wear and tear.

Ironclad Sentry facilitates warranty support in accordance with ROAM Adventure Co.’s manufacturer warranty guidelines.

Warranty Remedy
ROAM Adventure Co.’s responsibility for defective products is limited to repair or replacement. Replacement parts or products may include used items that are equivalent or superior in performance.

ROAM Adventure Co. reserves the right to determine whether a claim qualifies under its warranty policy.

Warranty Terms
Tents and Awnings – 2-year manufacturer craftsmanship warranty
Coolers and Cases – Limited lifetime manufacturer craftsmanship warranty
Accessories – 1 to 3-year manufacturer craftsmanship warranty (see individual product for exact coverage)

Maintenance and Care
It is the responsibility of the customer to practice proper care and regular maintenance. Products determined to be not properly maintained may be subject to warranty denial.

What Is Not Covered
This warranty does not cover damage resulting from normal wear and tear, including but not limited to UV damage, worn zippers, or material fatigue.

It also does not cover damage caused by accidents, misuse, abuse, alterations, improper care, animal attacks, weather-related damage, or shipping damage.

Warranty coverage does not apply to non-ROAM products used in conjunction with ROAM products. Lost or undelivered shipments are the responsibility of the shipping carrier.

Limitations of Liability
There are no other express warranties beyond the terms of this limited warranty. ROAM Adventure Co. shall not be liable for incidental or consequential damages.

Some states or provinces do not allow these limitations, so they may not apply to you.

Geographic Coverage
This warranty is valid only in the United States and Canada. No reseller, agent, or employee is authorized to modify or extend this warranty.

Warranty Claim Process
If your product arrives damaged, defective, or incorrect, you must report the issue within 30 days of delivery.

To initiate a warranty claim, please have your original order number or invoice, along with detailed photos and videos available. Warranty processing may take 3–6 weeks or longer, depending on inventory availability, shipping timelines, and claim volume.

If approved, ROAM Adventure Co. will cover the cost of repair or replacement, including outbound shipping. If a claim is denied, the customer may be responsible for shipping costs.

ROAM Adventure Co. is not responsible for products lost or damaged during return shipping. Claims may be refused if the product is not received or arrives damaged after leaving the customer’s possession.

Customer Support
For warranty assistance, please contact Ironclad Sentry Customer Service at:

• Email: support@ironcladsentry.com

• Phone: 1-833-673-6879

RockyMounts – Warranty Information:

RockyMounts offers a Limited Lifetime Warranty for products purchased after January 1, 2014 to the original owner. This warranty covers defects in materials and workmanship under normal use and proper maintenance.

To file a warranty claim, please complete the warranty claim form. Once submitted, Ironclad Sentry Customer Service will follow up regarding your claim. Photos are required to help evaluate the issue. If the claim is approved under warranty, the customer is responsible for shipping charges.

RockyMounts warranty coverage includes:

• Manufacturing defects

• Wear beyond what is considered normal with proper use and maintenance

• Broken parts or components from regular use

• Issues that inhibit proper function of the rack

RockyMounts warranty does not cover damage resulting from:

• Use of the product in a manner not intended or designed

• Use on RVs, trailers, or during off-roading

• Use of generic hitch extensions or third-party components

• Superficial wear and tear such as faded plastic, paint wear, or corrosion

• Impact from vehicle crashes, garage doors, low trees, ground objects, or parking lot incidents

• Melted wheel cups due to insufficient exhaust clearance

• Extreme weather events

• Driving under garages or low overhangs with roof racks installed

• Car washes

• Modified or altered products

• Incorrectly assembled or installed products

• Lost keys

• Theft of bicycles or equipment

For warranty assistance, please contact Ironclad Sentry Customer Service at:

• Email: support@ironcladsentry.com

• Phone: 1-833-673-6879

Orion Hunting Products – Warranty Information:

This warranty applies to Orion Hunting Products purchased through Ironclad Sentry and is provided by the manufacturer, Orion Hunting Products.

Blinds and towers are covered against defects in materials and workmanship that affect the functionality of Orion modular hunting blinds and elevated hunting blind stands. Coverage applies to the original registered purchaser only and is non-transferable. Products must be purchased from an authorized Orion dealer or directly through Orion Hunting Products.

Orion offers a 10-year warranty covering issues arising from errors in the production process, materials, or design of blinds and towers. All other issues are covered under a 5-year functional warranty from the date of purchase.

At its discretion, Orion will repair or replace parts or products deemed to render the product non-functional for its intended use. Shipping costs associated with warranty repairs or replacements are not included.

To exercise the product warranty, the product must be registered online or via the provided mail-in card within 30 days of purchase. Proof of purchase, serial number confirmation, and photo documentation of the issue are required.

This warranty does not cover damage resulting from misuse, abuse, or modification; improper installation; normal wear and tear; acts of God or nature including storms, animals, trees, floods, or high winds; cosmetic appearance issues such as chips, dings, dents, or scratches caused by normal use; shipping costs for warranty parts or products; or damage resulting from interaction with non-Orion parts or products.

Orion feeder products are covered against defects in materials and workmanship that affect the functionality of Orion modular deer feeders. Coverage applies to the original registered purchaser only and is non-transferable. Orion offers a 10-year warranty on feeders from the date of purchase.

Feeders that are anchored using the MAX Anchor Kit include a Bear and Hog Proof Guarantee. This guarantee covers defects in materials and workmanship that make the feeder vulnerable to bears or hogs and unfunctional for its intended use. Coverage applies for 12 months from the date of purchase and is available only to the original registered purchaser.

Accessories are covered against defects in materials and workmanship that affect functionality. Orion offers a 2-year warranty on accessories from the date of purchase.

Accessories, feeders, blinds, and towers must be registered within 30 days of purchase to qualify for warranty coverage. Proof of purchase, serial number confirmation, and photo documentation are required for all warranty claims.

This warranty does not cover cosmetic damage to decals or aluminum skins, damage caused by misuse or improper installation, normal wear and tear, or acts of God or nature.

No additional warranty applies. Dealers, employees, or representatives are not authorized to modify or extend this warranty. Orion Hunting Products shall not be responsible for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply.

For warranty assistance, please contact Ironclad Sentry Customer Service at:

• Email: support@ironcladsentry.com

• Phone: 1-833-673-6879

Leitner Designs – Warranty Information:

Leitner Designs warrants its products to be free from defects in materials and workmanship for the warranty terms outlined below, provided the product has been used normally and properly maintained.

All remedies under this warranty are limited to the repair or replacement of any item found by the manufacturer to be defective within the applicable warranty period. Proof of purchase is required for all warranty claims and must be submitted with any items returned for warranty evaluation.

Upon completion of approved warranty service, repaired or replacement items will be returned freight prepaid. Damage caused by accidents, fire, vandalism, negligence, improper installation, misuse, acts of God, or the use of defective parts not manufactured by Leitner Designs is not covered under this warranty.

The warranty period is as follows:

• Five (5) years for the ACS Forged Bed Rack from the date of purchase

• Two (2) years for all other Leitner Designs products from the date of purchase

Damage caused by high-speed off-road driving, even with a light load, is not covered under warranty. Abuse or use outside of intended design parameters is also excluded.

Any implied warranties of merchantability or fitness for a particular purpose are limited in duration to the same scope and time period as the express written warranty.

Leitner Designs shall not be liable for any incidental or consequential damages. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply in all jurisdictions. This warranty provides specific legal rights, and additional rights may vary by state.

If the product was purchased through a verified Leitner Designs dealer or distributor, all warranty claims must be processed through the original seller.

For warranty assistance, please contact Ironclad Sentry Customer Service at:

• Email: support@ironcladsentry.com

• Phone: 1-833-673-6879